Payment and Dispatch
Here you will find all the information on our shipping conditions and delivery times for national and international shipments. We currently ship with DHL.
Shipping within Germany costs 5 euros. Starting from 50 euros order value, we deliver for free.
The costs of a return are usually about 5 euros. Starting from an order value of 80 euros, we will cover the costs of the return.
Shipping within Europe costs 10 euros. Starting from 180 euros order value, we deliver for free.
The costs of a return are usually about 10 euros and have to be paid by the customer.
Rest of the world
Shipping in all countries costs 25 euros. Starting from 500 euros order value, we deliver for free.
The costs of a return are usually about 25 euros and have to be paid by the customer.
Please note that we can only deliver up to a maximum of €1000 euro order value outside the EU! If your order is above it, please place several individual orders!
Once your goods have been handed over to our service provider, you will receive an email with your parcel number. You can track your shipment here: DHL tracking
For technical reasons, a status query is not always possible immediately after the package has been handed over.
EUROPE shipping information
Austria, Belgium, Netherlands, Denmark & Luxembourg
With our standard shipping, you will receive your package within 3-4 days. In large cities such as Vienna, Salzburg and Graz, our parcels are usually delivered after 2 days.
You will receive your package within 4-6 days.
Notes on Swiss VAT, customs & fees:
Please note that the import to Switzerland will incur import sales tax (Swiss VAT) and, if applicable, customs duties. You bear the cost of this yourself as a buyer.
VAT: We ONLY charge the net price (see gross price on our website minus 19% German VAT). Swiss customs will then charge 8% Swiss VAT on imports, as well as, if necessary, customs duties and postal referral tax. These fees will be charged to you separately by customs and will be due on delivery. More information on Swiss VAT can be found on the website of the Federal Tax Administration.
Customs fees: The amount depends on the net value, the gross weight of the package (including packaging) and the type of goods. You can find out which customs fees are incurred for which product groups at your responsible Zollkreisdirektion (e.g. contact of the Basel Zollkreisdirektion: Email: firstname.lastname@example.org | Phone: 061 287 11 11).
If the goods are returned, customs paid and Swiss VAT can be demanded back at the customs office. More information on customs fees can be found on the Swiss customs website.
Postal subcard tax: When importing into Switzerland, a so-called postal notice tax is due if customs or VAT exceed the allowance of 5 CHF. The postal referral tax is the fee charged by Swiss Post for completing customs formalities and amounts to CHF 10 per package.