With your order confirmation by e-mail, you received a return label as a PDF. Print this label and apply it to your package. Now you can drop off your return in a post office or DHL parcel shop of your choice.
When you submit your parcel, you will receive a shipping confirmation. Please keep this receipt well. You will also find a tracking code on the receipt. After you have shipped the returns, it takes about 4 business days until we receive the returns in our house.
As soon as we have received and checked the returns, we will send you a confirmation by email.
Once we have received and checked your return, we will refund you the total amount. The repayment takes place within 4 working days. For this repayment, we use the same payment that you used for the original transaction.
More information about the cancellation right can be found under the tab cancellation right.
Costs of return
Please note that we will only cover the return costs for you with an order value of more than EUR 80 and delivery within Germany. If the value of goods is less than EUR 80 and returns from outside Germany, you have to pay the return costs yourself. The postage costs of the shipment are not part of the value of the goods.
The costs of a return within Germany are usually about 5 euros. Starting from an order value of 80 euros, we will cover the costs of the return.
The costs of a return from a country oft he EU are usually about 10 euros and have to be paid by the customer.
Rest of the world
The costs of a return from countries outside the EU are usually about 25 euros and have to be paid by the customer.
With the order confirmation, you will receive a return label by e-mail, with which you can trade the parcel and hand it over to DHL free of charge.